At Divinoras, operated by Powerfx Innova Private Limited, we are dedicated to ensuring a smooth and enjoyable shopping experience. While we take pride in delivering high-quality fashion products, we recognize that there may be occasions when a return is required. This policy details the eligibility criteria, step-by-step return process, and timelines for submitting return requests and receiving refunds.  

Return Eligibility Guidelines  

To ensure a smooth and hassle-free return process, please review the following conditions:  

• Items must be in their original, unused condition, free from signs of wear, washing, or alterations.  
• All original tags, labels, and packaging must be intact and included with the return.  
• Products should be returned in the same clean and undamaged condition as received.  
• Return requests must be submitted within 48 hours of delivery.  
• To initiate a return, please contact our customer support team within the specified timeframe.  
• Returns that do not meet these requirements or are submitted after the allowed period may not be accepted.  

How to Initiate a Return  

1. Contact Customer Support   
   Reach out to our support team at powerfxinnovapvtltd@gmail.com with your order details and a brief explanation of your reason for return.  
2. Provide Supporting Evidence   
   If applicable, attach clear photographs of the item highlighting any defects, damages, or issues with your order.  
3. Follow Return Instructions   
   After your request is reviewed and approved, we will provide the return shipping address along with detailed steps to complete the process.  

Please note that any return not meeting the conditions specified in our Return & Refund Policy may be declined.  

Refund Process and Timeline  

Upon receiving your returned item, our team will perform a detailed inspection to ensure it meets the requirements outlined in our Return Policy. You will be informed of the outcome, confirming whether your refund request has been approved or declined. If approved, the refund will be issued to your original payment method within 5 to 7 business days. A confirmation email will be sent once the refund has been successfully processed.  

Partial Refunds  

In specific instances, a partial refund may be granted if the returned item exhibits minor damage or is missing certain components, thereby not fully meeting our return eligibility criteria.  

Damaged, Defective, or Incorrect Items  

If you receive an item that is damaged, defective, or different from your order, please contact us within 48 hours of delivery to initiate a return. To help us address the issue promptly, kindly email clear photographs or a brief video highlighting the concern.  

Need Assistance?  

For any assistance with returns or refunds, our customer support team is ready to help. Please contact us at powerfxinnovapvtltd@gmail.com, and we will be happy to assist you.  

Thank you for choosing Divinoras. We greatly value your trust and remain committed to ensuring your experience is seamless, secure, and satisfying.